Privacy & Trust
Privacy, Security & Your Information
This page is maintained by Heavenly Gems Design to answer common questions about how we handle information shared through our website. It reflects our current practices and is not an independent certification or audit.
What We Collect
When you book an appointment or send us a message, we collect the details you choose to share: your name, email address, phone number, preferred date and time, area of interest, and any notes about your project. We do not require an account, and we do not ask for payment information through this website.
How We Use It
We use the information you submit to respond to your inquiry, schedule consultations, and follow up on custom design or repair projects. We do not sell your information, and we do not use it for advertising targeting outside of our own follow-up communication with you.
Who Can See Your Submissions
Appointment and contact submissions are stored in our managed backend and are restricted so that only authorized staff with an admin role can view them. Anonymous visitors and ordinary signed-in users cannot read submissions belonging to other visitors.
Hosting & Platform
Our website is built and hosted on the Lovable platform, which provides the underlying database, authentication, and serverless infrastructure used by this site. Heavenly Gems Design is responsible for the content, forms, and access controls configured on top of that platform.
Cookies & Analytics
We use a minimal set of cookies and local storage required for the site to function. If we add analytics or marketing pixels in the future, this page will be updated to describe them.
Retention & Deletion
We keep appointment and inquiry records only as long as needed to serve you and maintain reasonable business records. If you would like us to delete the information you submitted, contact us and we will remove it from our active systems.
Contact Us About Privacy
Questions, deletion requests, or concerns about your information can be sent through our contact form. We will respond as quickly as we reasonably can.
This page is editable project content maintained by Heavenly Gems Design and is not a Lovable-issued certification or guarantee.